Returns

Not quite what you expected? No problem, send it back for a refund or exchange it for something else!

  • Within 14-days of the purchase, we accept returns for a full refund or store credit.
  • Within 30-days of the purchase, we accept returns for store credit.
  • After 30 days, we do not accept returns.
  • Items must be in original condition.
  • We do not accept returns on custom / special orders or items purchased via Layaway.

How do I make a return?

Print out this Return Form.

Complete the form and mail it with the piece(s) to:
 
For USPS:
Garland's
PO Box 851
Sedona, AZ 86339


For UPS / FedEx / DHL:
Garland's
411 State Route 179
Sedona, AZ 86336

How should I package my return?

Ideally, use the box and packaging that were shipped to you. All of our art must be shipped in boxes, and we recommend using bubble wrap or tissue paper as cushion.

Please do not ever ship jewelry in envelopes, padded or not, as this will almost guarantee breakage. Garland's is not responsible for returns/repairs damaged in-transit and any related costs will be the responsibility of the customer/shipper.

Which carrier should I ship with?

We receive daily shipments from FedEx, UPS, USPS, and DHL. Please feel free to select the carrier you prefer.

Signature or Insurance?

For higher priced items you should consider using a trackable shipping service and/or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

When will I get my refund?

Most refunds are processed within 1-2 days after we receive your return.

Does Garland's offer exchanges or store credit?

Yes, within 30-days of the purchase - you may return any product for Store Credit and use the Credit towards any other piece at Garland's. Store credit does not expire.
When you return a piece for store credit, you will receive an emailed gift card with a unique code. The card can be used on our website or at either of our physical locations.
Items purchased with store credit may be returned, but are only eligible as returns for store credit. Our 14-day full refund policy does not apply to items purchased with store credit.

Our Full Return Policy:

Garland's goal is customer satisfaction. If you are not completely satisfied with your purchase we'll refund your money or exchange any item. Please read the terms of our policy outlined below.

Within 14 days of the purchase date we accept returns for a full-refund or store credit. Within 30 days, purchased items can be returned for store credit. After 30 days from the purchase, we do not accept returns.

Returned merchandise must be in the same condition as when purchased. Special orders, layaways, and modified jewelry (sizing, customizations, etc.) are non-refundable.

In cases where a customer has a high rate of returns, Garland's reserves the right to charge a 10% restocking fee on all future returned inventory.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error
-Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Our refund policy lasts 14 days from purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@garlandsjewelry.com.

Shipping
To return your product, you should fill out the return form at the link above and mail your product to:

For USPS:

Garland's
Attn: Returns
PO BOX 851
Sedona, AZ 86339

For UPS / FedEx / DHL:

Garland's
Attn: Returns
411 State Route 179
Sedona, AZ 86336

You will be responsible for paying for your own shipping costs and insurance for your returned item(s). Shipping costs are non-refundable. If you receive a refund, the original shipping costs will not be included in the refund amount.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.