1. Print out this Return Form.

2. Complete the form and mail it with the piece(s) to:

For USPS:
Garland's
PO Box 851
Sedona, AZ 86339

For UPS / FedEx / DHL:
Garland's
411 State Route 179
Sedona, AZ 86336

Ideally, use the box and packaging that were shipped to you. All of our art must be shipped in boxes, and we recommend using bubble wrap or tissue paper as cushion.

Please do not ever ship jewelry in envelopes, padded or not, as this will almost guarantee breakage. Garland's is not responsible for returns/repairs damaged in-transit and any related costs will be the responsibility of the customer/shipper.

We receive daily shipments from FedEx, UPS, USPS, and DHL. Please feel free to select the carrier you prefer.

Return shipping methods are entirely up to the customer. However, for higher priced items we recommend consider using a trackable shipping service and/or purchasing shipping insurance. For higher priced items we also recommend a signature requirement for delivery.

We don’t guarantee that we will receive your returned item.

Most refunds are processed within 1-2 business days after we receive your return. If you have included your email address on your order, you will automatically receive an email indicating the refund is in process.

Store Credit:
Within 30 days of the purchase, you may return any product for store credit. When you return a piece for store credit (by indicating this choice on the return form), you will receive an emailed gift card with a unique code. The gift card can be used on our website or at either of our physical locations. Store credit does not expire.

Exchange:
If you already know which item you'd like to receive in exchange, please specify it on the return form. Additionally, you can reach out to us with your desired replacement item, and we'll set it aside for you while we await your return.

Returns with store credit:
Items purchased with store credit may be returned but are only eligible as returns for store credit. Our 14 day full refund policy does not apply to items purchased with store credit.

Garland's goal is customer satisfaction. If you are not completely satisfied with your purchase we'll refund your money or exchange any item. Please read the terms of our policy outlined below.

Within 14 days of the purchase date we accept returns for a full refund or store credit. Within 30 days, purchased items can be returned for store credit. After 30 days from the purchase, we do not accept returns.

Returned merchandise must be in the same condition as when
purchased. Special orders, layaways, and modified jewelry (sizing, customizations, etc.) are non-refundable.

In cases where a customer has a high rate of returns, Garland's reserves the right to charge a 10% restocking fee on all future returned inventory.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after the purchase date

Refunds (if applicable):
Our refund policy lasts 14 days from purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 24 - 48 hours.

Late or missing refunds (if applicable):
If you received a notification that a refund has been initiated but you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@shopgarlands.com.

Shipping:
To return your product, you should fill out the return form at the link above and mail your product to:

For USPS:
Garland's
Attn: Returns
PO BOX 851
Sedona, AZ 86339

For UPS / FedEx / DHL:
Garland's
Attn: Returns
411 State Route 179
Sedona, AZ 86336

You will be responsible for paying for your own shipping costs and insurance for your returned item(s). Shipping costs are non-refundable. If you receive a refund, the original shipping costs will not be included in the refund amount.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You will receive a tracking number to follow its progress.