Frequently Asked Questions
Thank you for shopping with Garland's! This page contains answers to common questions we receive. If we can help with anything further, please don't hesitate to contact us.
Garland's is family owned and operated in Sedona, Arizona. Since 1976, our collection has gained worldwide recognition for authentic, high quality Native American and Southwestern art. We purchase our art directly from more than 500 artists, including many of the top contemporary artists in the field. We have been buying from some of these artists for over forty years, and in some cases from multiple generations. We have immense respect for these handmade art forms, as well as the rich cultures they represent and support. Garland's strives
to be fair to the artist and fair to the customer, and we value both of these relationships equally.
We happily accept payment from all major credit cards - Visa, MasterCard, American Express, JCB, and Discover - as well as Apple Pay, Shop Pay.
Shop Pay is a wallet that helps you check out faster by automatically filling in your saved email, payment, and shipping details with participating stores. Shop Pay is a separate app you opt into; Garland's does not store your credit card information.
We also accept personal checks and money orders. If you'd like to mail a check or money order, please contact us. Pieces will be shipped once we receive the mailed payment. In some cases, we may wait to ship items until after checks have cleared.
Updating account information:
If you have an online account with us, you can change your newsletter subscription, edit your shipping and billing information, and other features by logging into your account. Log in by clicking the "ACCOUNT" link at the top right corner of every page. This will take you to your "Account Dashboard" where you can update all of your account information.
Viewing past orders:
Once you have logged into your account, you will see a list of options on the left of the page. Click on "My Orders" to view any online orders that you have placed with us.
At Garland's we have the privilege of working directly with hundreds of Native American artists in the Southwest. This direct relationship with artists allows us to guarantee the authenticity and craftsmanship of the art we sell, as well as convey specific and accurate information on the techniques and materials used, including turquoise mines. Additionally, we offer vintage items that have been carefully evaluated by our buying team, who collectively possess over 100 years of experience in this field.
Shopping for someone else but not sure what to give them? Give them the gift of choice with a Garland's gift card.
Giving a gift card:
On the gift card product page, you can choose to send the emailed gift card to the recipient directly by selecting "I want to send this as a gift", as well as choose the desired delivery date.
Using a gift card:
Gift cards can be redeemed at checkout by entering the 16 digit code into the "Gift Card" box and clicking "Apply." Multiple gift cards can be applied. The 16 digit code can be found in the gift card email.
Garland's gift cards never expire.
If you are purchasing a gift, add the item to your cart. Next, click on "Cart" in the upper right corner and select the check box next to "Is this order a gift?" For gift orders, all documents in the package will not include prices.
To include a personalized message for the recipient, please leave your message as an order note.
To place an order, click the "Add to Cart" button on any item. The "Add to Cart" button will place the product in your shopping cart and allow you to continue shopping.
We welcome notes and instructions from customers on any orders placed. To leave us a note on your order, click on "Cart" in the upper right corner and click "Add order note." This is the perfect place to tell us if you have a preference on shipping, signature requirement, gift wrapping, or anything else.
Once you are ready to check out, navigate to your cart and click the "Check out" button. You will have an opportunity to log in to your account by clicking "Log in" next to the "Contact" header. It is not necessary to have an account to make a purchase. However, creating an account allows you to view your order history and access tracking numbers and shipping details, which we recommend.
We accept most major forms of payment: Visa, Mastercard, American Express, Discover, JCB, ShopPay and Apple Pay. We are happy to accept checks or cash, if you wish to do so - please contact us.
We have a very knowledgeable and experienced staff available during business hours (10am to 5pm MST) to answer questions and assist you with your purchase. If you have any questions, please contact us and we'll be happy to help in any way we can.
To purchase an item on layaway, we require a nonrefundable 25% downpayment and offer six months to pay off the remaining balance with no interest. Please note that items purchased on layaway are not returnable, so you'll want to be sure you love the piece!
All orders will receive a printed out invoice and certificate of authenticity. When available, we will include an artist biography for the purchased item. If your purchase is a gift and you wish prices to be removed from the documents, please select "Is this order a gift?" in the cart. For more information, please read the Gifts FAQ.
We have done our best to provide you the best possible price, while treating our artists with utmost respect and fairness for their time, effort, and talent. We do not inflate our prices to accommodate discounts, and we do not hold sales. We stand behind the competitive prices of our art and have always operated under the "one fair price for all" motto. We've found that over the years, our customers have appreciated this straight-forward way of doing business, and we hope you will as well.
We take the privacy of our customers very seriously. We will never share any of your information with anyone, ever.
Rest assured that your payment and personal information online is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the Internet. Our eCommerce site is certified Level 1 PCI DSS compliant. Our shopping cart software and ecommerce hosting is fully secure. We will never store sensitive payment information on our website or in store.
We purchase and consign Southwestern art on a daily basis. While we purchase contemporary art directly from the artist, nearly all of our vintage collection has been acquired from private collections. If you have Southwestern art that you wish to sell, we would be happy to help!
We ship orders as quickly as possible, and in many cases we will ship your order the same day it is received. We offer free domestic shipping on all jewelry, Navajo rugs, and Zuni fetishes. For fragile or bulky items, we try to offer as affordable shipping as possible while still ensuring the item(s) are delivered safely.
To view shipping costs, simply add a piece to your cart and navigate to checkout. Once you log in, or enter your shipping address, the system will show your shipping options.
You can choose whether or not to require a signature upon delivery. We highly recommend a signature required, as most of our inventory is high value. We also offer expedited shipping options, including 2nd Day Air and Next Day Air.
Each piece we sell is one of a kind with its own unique measurements. In an effort to help you choose the piece that is right for you, we have included detailed measurements of each piece on its product page. Please pay special attention to bracelet and ring sizes.
Garland's guarantees the craftsmanship of our art. In the unlikely event a repair is needed, we are here to help. Proof of purchase is required for all repairs.
Within 14 days of the purchase, we accept returns for a full refund or store credit/exchange. Within 30 days of the purchase, we accept returns for store credit/exchange only. After 30 days, we do not accept returns.
Learn more about our return policy and how to start a return here.