Thank you for shopping with Garland's! This page contains answers to many common questions we receive. We have a very knowledgeable and experienced staff available during business hours to answer questions and assist you with your purchase. If we can help further with anything, don't hesitate to contact us!
Garland's is family owned and operated in Sedona, Arizona. Since 1976, our collection has gained worldwide recognition for authentic, high quality Native American and Southwestern art. We purchase our art directly from more than 500 artists, including many of the top contemporary artists in the field. We have been buying from some of these artists for over forty years, and in some cases from multiple generations. We have immense respect for these handmade art forms, as well as the rich cultures they represent and support. Garland's strives to be fair to the artist and fair to the customer, and we value both of these relationships equally.
Pricing & Discounts
We have done our best to provide you the best possible price, while treating our artists with utmost respect and fairness. We do not inflate our prices to accommodate discounts, and we do not hold sales. We stand behind the prices of our art, and have always operated under the "one fair price for all" motto. We've found that over the years, our customers have appreciated this straight-forward way of doing business, and we hope you will as well.
We happily accept payment from all major credit cards - Visa, MasterCard, American Express, JCB, and Discover - as well as Apple Pay, Shop Pay, personal checks, money orders, and cash.
Shopping for someone else but not sure what to give them? Give them the gift of choice with a Garland's gift card.
Privacy and Security
We take the privacy of our customers very seriously. We will never share any of your information with anyone, ever.
Rest assured that your payment and personal information online is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the Internet. Our eCommerce site is certified Level 1 PCI DSS compliant. Our shopping cart software and ecommerce hosting is fully secure. We will never store sensitive payment information on our website or in store.
In an effort to help you choose the piece that is right for you, we have included detailed measurements of each piece on the website.
Placing an Order
To place an order, click the "Add to Cart" or "Buy it Now" button on any item. The "Add to Cart" button will place the product in your shopping cart and allow you to continue shopping. The "Buy it Now" button will take you directly to the checkout page.
We welcome notes and instructions from customers on any orders placed. To leave us a note on your order, select "view cart" and click the tab titled, "Order Instructions". This is the perfect place to tell us if you have a preference on shipping, signature requirement, gift wrapping, or anything else.
Once you are ready to checkout, navigate to your cart and click the checkout button. You will have an opportunity to "Log In" to your account. It is not necessary to have an account to make a purchase. However, creating an account allows you to view your order history and access tracking numbers and shipping details, which we recommend.
We accept most major forms of payment: Visa, Mastercard, American Express, Discover, JCB, ShopPay and Apple Pay. We are happy to accept checks or cash, if you wish to do so - please contact us. In some cases, we may wait to ship items until after checks have cleared.
We have a very knowledgeable and experienced staff available during business hours to answer questions and assist you with your purchase. If you have any questions, please call or email us and we'll be happy to help in any way we can.
Layaway is a great way to purchase art at Garlands. To purchase an item on layaway, we require a 25% downpayment and offer 6-months to pay off the remaining balance with no interest.
At Garland's, we ship orders as quickly as possible, and in many cases we will ship your order the same day it is received. We offer free domestic shipping on all jewelry, Navajo rugs, and Zuni fetishes. For fragile or bulky items, we try to offer as affordable shipping as possible while still ensuring the item(s) are delivered safely.
To view shipping costs, simply add a piece to your cart and navigate to checkout. Once you log in, or enter your shipping address, the system will show your shipping options.
You can choose whether or not to require a signature upon delivery. We highly recommend a signature required, as most of our inventory is high value and ships in small packages. We also offer expedited shipping options, including Next Day Air.
Within 14-days of the purchase, we accept returns for a full refund or store credit/exchange. Within 30-days of the purchase, we accept returns for store credit/exchange only. After 30-days, we do not accept returns.
Garland's guarantees the craftsmanship of our art. In the unlikely event a repair is needed, we are here to help. Proof of purchase is required for all repairs.
Updating Account Information
If you have an online account with us, you can change your newsletter subscriptions, edit your shipping and billing information, and other features by logging into your account. Log in by clicking the "ACCOUNT" link at the top right corner of every page. This will take you to your "Account Dashboard" where you can update all of your account information.
Once you have logged into your account, you will see a list of options on the left of the page. Click on "My Orders" to view any online orders that you have placed with us. If you have any questions, please contact us.
We continue to update our blog with educational information. Blog post topics include historical information, materials (such as turquoise), techniques, symbology, and more. This is a great way to learn about Southwestern art and we continue to add content.
Sell Your Art to Us
We purchase and consign Southwestern art on a daily basis. Nearly all of our vintage collection has been acquired from private collections. If you have Southwestern art that you wish to sell, we would be happy to help!